Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

704184

COMPLETED

697330

PENDING

6316

ON HOLD

538

Water Shortage

TOTAL

390864

COMPLETED

380837

PENDING

8857

ON HOLD

1170

Revenue

TOTAL

6457

COMPLETED

6332

PENDING

95

ON HOLD

30

New Connection

TOTAL

4021

COMPLETED

3792

PENDING

139

ON HOLD

90

Sewerage

TOTAL

34758

COMPLETED

34354

PENDING

370

ON HOLD

34

Electro-Mechanical

TOTAL

33103

COMPLETED

32283

PENDING

704

ON HOLD

116

Others

TOTAL

125456

COMPLETED

123184

PENDING

1850

ON HOLD

422

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.