Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

642515

COMPLETED

634536

PENDING

7436

ON HOLD

543

Water Shortage

TOTAL

356419

COMPLETED

349156

PENDING

6083

ON HOLD

1180

Revenue

TOTAL

6078

COMPLETED

5927

PENDING

104

ON HOLD

47

New Connection

TOTAL

3877

COMPLETED

3653

PENDING

132

ON HOLD

92

Sewerage

TOTAL

31623

COMPLETED

30967

PENDING

625

ON HOLD

31

Electro-Mechanical

TOTAL

30088

COMPLETED

29402

PENDING

636

ON HOLD

50

Others

TOTAL

115925

COMPLETED

113634

PENDING

1889

ON HOLD

402

Organization Related

TOTAL

1

COMPLETED

0

PENDING

1

ON HOLD

0

Employee Related

TOTAL

0

COMPLETED

0

PENDING

0

ON HOLD

0

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.