Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

762481

COMPLETED

755202

PENDING

6766

ON HOLD

513

Water Shortage

TOTAL

421822

COMPLETED

413252

PENDING

7203

ON HOLD

1367

Revenue

TOTAL

6752

COMPLETED

6620

PENDING

102

ON HOLD

30

New Connection

TOTAL

4146

COMPLETED

3912

PENDING

145

ON HOLD

89

Sewerage

TOTAL

38086

COMPLETED

37151

PENDING

899

ON HOLD

36

Electro-Mechanical

TOTAL

36607

COMPLETED

35693

PENDING

860

ON HOLD

54

Others

TOTAL

135642

COMPLETED

132727

PENDING

2471

ON HOLD

444

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.