Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

690990

COMPLETED

683864

PENDING

6553

ON HOLD

573

Water Shortage

TOTAL

383135

COMPLETED

373262

PENDING

8753

ON HOLD

1120

Revenue

TOTAL

6397

COMPLETED

6248

PENDING

116

ON HOLD

33

New Connection

TOTAL

3992

COMPLETED

3755

PENDING

141

ON HOLD

96

Sewerage

TOTAL

34078

COMPLETED

33216

PENDING

830

ON HOLD

32

Electro-Mechanical

TOTAL

32456

COMPLETED

31638

PENDING

712

ON HOLD

106

Others

TOTAL

123525

COMPLETED

121172

PENDING

1928

ON HOLD

425

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.