Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Figures refresh about every 5 minutes.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Figures refresh about every 5 minutes.

Water Leak

TOTAL

823050

COMPLETED

816113

PENDING

6442

ON HOLD

495

Water Shortage

TOTAL

445245

COMPLETED

437038

PENDING

6734

ON HOLD

1473

Revenue

TOTAL

7152

COMPLETED

6978

PENDING

137

ON HOLD

37

New Connection

TOTAL

4235

COMPLETED

4034

PENDING

116

ON HOLD

85

Sewerage

TOTAL

41502

COMPLETED

41320

PENDING

143

ON HOLD

39

Electro-Mechanical

TOTAL

40117

COMPLETED

39418

PENDING

627

ON HOLD

72

Others

TOTAL

146534

COMPLETED

143849

PENDING

2219

ON HOLD

466

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.