Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

771086

COMPLETED

766380

PENDING

4171

ON HOLD

535

Water Shortage

TOTAL

425489

COMPLETED

419764

PENDING

4460

ON HOLD

1265

Revenue

TOTAL

6809

COMPLETED

6713

PENDING

63

ON HOLD

33

New Connection

TOTAL

4160

COMPLETED

3956

PENDING

117

ON HOLD

87

Sewerage

TOTAL

38629

COMPLETED

38494

PENDING

98

ON HOLD

37

Electro-Mechanical

TOTAL

37194

COMPLETED

36675

PENDING

455

ON HOLD

64

Others

TOTAL

137590

COMPLETED

135385

PENDING

1762

ON HOLD

443

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.