Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

69277

COMPLETED

67162

PENDING

1406

ON HOLD

709

Water Shortage

TOTAL

55779

COMPLETED

50685

PENDING

2413

ON HOLD

2681

Revenue

TOTAL

1398

COMPLETED

1254

PENDING

82

ON HOLD

62

New Connection

TOTAL

661

COMPLETED

474

PENDING

109

ON HOLD

78

Sewerage

TOTAL

3252

COMPLETED

3195

PENDING

49

ON HOLD

8

Electro-Mechanical

TOTAL

1704

COMPLETED

1592

PENDING

78

ON HOLD

34

Others

TOTAL

11385

COMPLETED

10403

PENDING

616

ON HOLD

366

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.