Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

791688

COMPLETED

785842

PENDING

5394

ON HOLD

452

Water Shortage

TOTAL

432532

COMPLETED

426141

PENDING

5166

ON HOLD

1225

Revenue

TOTAL

6958

COMPLETED

6833

PENDING

90

ON HOLD

35

New Connection

TOTAL

4186

COMPLETED

3988

PENDING

111

ON HOLD

87

Sewerage

TOTAL

39837

COMPLETED

39638

PENDING

157

ON HOLD

42

Electro-Mechanical

TOTAL

38416

COMPLETED

37830

PENDING

514

ON HOLD

72

Others

TOTAL

141378

COMPLETED

139111

PENDING

1815

ON HOLD

452

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.