Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

508614

COMPLETED

504183

PENDING

3851

ON HOLD

580

Water Shortage

TOTAL

299826

COMPLETED

293807

PENDING

4917

ON HOLD

1102

Revenue

TOTAL

5190

COMPLETED

5097

PENDING

51

ON HOLD

42

New Connection

TOTAL

3628

COMPLETED

3380

PENDING

140

ON HOLD

108

Sewerage

TOTAL

24320

COMPLETED

24129

PENDING

182

ON HOLD

9

Electro-Mechanical

TOTAL

21990

COMPLETED

21598

PENDING

317

ON HOLD

75

Others

TOTAL

91201

COMPLETED

89460

PENDING

1288

ON HOLD

453

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.