Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

616135

COMPLETED

609219

PENDING

6404

ON HOLD

512

Water Shortage

TOTAL

347018

COMPLETED

340424

PENDING

5425

ON HOLD

1169

Revenue

TOTAL

5928

COMPLETED

5804

PENDING

84

ON HOLD

40

New Connection

TOTAL

3829

COMPLETED

3610

PENDING

123

ON HOLD

96

Sewerage

TOTAL

30297

COMPLETED

29937

PENDING

328

ON HOLD

32

Electro-Mechanical

TOTAL

28656

COMPLETED

27966

PENDING

638

ON HOLD

52

Others

TOTAL

111992

COMPLETED

109850

PENDING

1715

ON HOLD

427

Organization Related

TOTAL

0

COMPLETED

0

PENDING

0

ON HOLD

0

Employee Related

TOTAL

0

COMPLETED

0

PENDING

0

ON HOLD

0

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.