Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

732175

COMPLETED

724697

PENDING

6996

ON HOLD

482

Water Shortage

TOTAL

409191

COMPLETED

397442

PENDING

10447

ON HOLD

1302

Revenue

TOTAL

6604

COMPLETED

6488

PENDING

88

ON HOLD

28

New Connection

TOTAL

4079

COMPLETED

3854

PENDING

139

ON HOLD

86

Sewerage

TOTAL

36302

COMPLETED

35153

PENDING

1108

ON HOLD

41

Electro-Mechanical

TOTAL

34764

COMPLETED

33930

PENDING

741

ON HOLD

93

Others

TOTAL

129977

COMPLETED

127353

PENDING

2179

ON HOLD

445

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.