Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

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Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

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Status

Complaint count based on complaint current status.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Water Leak

TOTAL

242575

COMPLETED

238435

PENDING

3246

ON HOLD

894

Water Shortage

TOTAL

144179

COMPLETED

135027

PENDING

5822

ON HOLD

3330

Revenue

TOTAL

3334

COMPLETED

3226

PENDING

56

ON HOLD

52

New Connection

TOTAL

2229

COMPLETED

1870

PENDING

194

ON HOLD

165

Sewerage

TOTAL

11043

COMPLETED

10956

PENDING

74

ON HOLD

13

Electro-Mechanical

TOTAL

6685

COMPLETED

6530

PENDING

114

ON HOLD

41

Others

TOTAL

40804

COMPLETED

39062

PENDING

1080

ON HOLD

662

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.