Kerala Water Authority
Complaint Redressal System

Register Complaint

Register water related complaints diectly to water authority.

Click Here

Call 1916

Toll free number for registering consumer complaints

Whats App 9495998258

Register complaints with photos and videos

Complaint Status

Know the status of your registered complaint.

Click Here

Status

Complaint count based on complaint current status.

Figures refresh about every 5 minutes.

Total Registerd

Completed

Pending

ON Hold

Category list

Complaint count based on complaint category.

Figures refresh about every 5 minutes.

Water Leak

TOTAL

820104

COMPLETED

813718

PENDING

5871

ON HOLD

515

Water Shortage

TOTAL

444027

COMPLETED

436075

PENDING

6496

ON HOLD

1456

Revenue

TOTAL

7131

COMPLETED

6952

PENDING

142

ON HOLD

37

New Connection

TOTAL

4227

COMPLETED

4032

PENDING

109

ON HOLD

86

Sewerage

TOTAL

41356

COMPLETED

41116

PENDING

201

ON HOLD

39

Electro-Mechanical

TOTAL

39914

COMPLETED

39264

PENDING

582

ON HOLD

68

Others

TOTAL

146065

COMPLETED

143561

PENDING

2039

ON HOLD

465

Frequently Asked Questions

  • How can I register/Change the mobile number with KWA?

    1. Click on the "Register/Change" option available in the "epay.kwa.kerala.gov.in" website.
    2. Enter the consumer id, consumer number. Then click proceed.
    3. Enter the mobile number.
    4. Then OTP will get on that mobile number for verfication and complete the registration.

  • How can I pay my water bill on live?

    1. Click on "Quick pay" in epay.kwa.kerala.gov.in website.
    2. Then enter consumer ID and consumer number or Registered mobile number. click proceed.
    3. Select the type of bill (paper bill/ green bill) required.
    4. Click the "view" tab to see the outstanding bill amount.
    5. Select the desired payment option and make payment.